Shipping and Returns Policy
Last Updated: May 2025
Shipping Information
At Book My Tale, every storybook is uniquely crafted to bring your family's memories to life. Our books are printed on demand, to ensure quality and personalization for each order.
Processing Time
We print on demand to ensure quality and efficiency.
Your order is printed the day after it is received, and picked up immediately once ready.
You will receive an Order Confirmation Email once your order is placed and a Shipping Confirmation Email with tracking information as soon as it is dispatched.
You should receive your order within 7-8 days of placing it.
Shipping Duration
| Location | Estimated Delivery Time (After Printing) |
|---|---|
| Singapore | 1–3 business days |
Shipping Costs
Singapore: SGD 5.99 (Flat Rate), free on orders of 2 or more books
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Returns & Exchanges
As each Book My Tale storybook is personalised and custom-made, we currently do not accept returns or exchanges unless:
- The product arrives damaged.
- There is a printing error (e.g., incorrect personalization not matching the live preview).
Damaged or Incorrect Orders
If your order arrives damaged or there is a printing error:
Please email us at hello@bookmytale.com within 7 days of receiving your order, including:
- Your order number
- Photographs of the issue
- A brief description of the problem
We will:
- Review your claim within 1–3 business days.
- If approved, we will arrange for a replacement at no additional cost.
Cancellations & Changes
Given that we offer a live preview of your book during the ordering process, we encourage you to double-check all details before finalizing.
For now, we are not offering cancellations or changes after order placement. This helps us streamline our print operations and reduce delivery times for you.